Standard Return Policy for Custom-Made Dresses.

At Al Shakir, our mission is to inspire and enable our customers to look their best and fulfill their potential, by making high quality, better-fitting clothing and demonstrating operational excellence. We take this mission seriously, and our approach to returns is an important part of how we achieve that mission. Fundamentally, we stand behind our products and want you to love all of your unique designs.

With this in mind, we’ve crafted this return policy to provide you the opportunity to conveniently return items that you don’t love

There are some limits, though. Here we try to explain what those limits are so you know what to expect.

Returns and refunds.

1. Customization Options:

Customers can choose from a variety of designs available on our online store.
After selecting a design, customers can choose their preferred fabric type and pattern.
Size selection is based on our detailed sizing chart. Customers may opt for a stitched or unstitched option if they are unsure of their measurements

2. Order Placement:

Orders are placed exclusively through our website.
Each dress is crafted on demand to ensure it meets the unique specifications and preferences of our customers.

3. Lead Time and Delivery:

* We prioritize timely delivery and aim to dispatch orders as soon as the custom dress is completed.
* Due to the bespoke nature of our services, production times may vary.

4. Alteration Policy:

We do not offer alteration services post-delivery. Our sizing chart is comprehensive, enabling customers to make accurate size selections.
We encourage customers to refer to the sizing chart carefully before placing their orders.

5. Quality Assurance:

Each dress undergoes rigorous quality checks to ensure it meets our high standards before being dispatched.
We are committed to delivering products that match the specifications provided during the order placement.

6. Handling Defects:

In the rare event of a defect caused by us or damage during transit, customers must notify us within one day of receiving their order.
Upon verification of the defect, we will issue a refund to the original payment method used.
To report a defect, please contact our customer service team immediately with your order details and photographs of the defect.

7. Customer Support:

Our dedicated customer service team is available to assist with any inquiries or issues.

Customers can reach us at +971557332415

via email at Ali.nasir98@gmail.com

We value your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing Al shakir for your custom dress needs.

AL SHAKIR

Standard Return Policy for Custom-Made Dresses.